FAQ
Deliveries
Which areas do you deliver to?
We deliver right across the mid-north coast of NSW — from Bellingen up to Corindi, down to Kempsey, out to Dorrigo, and loads of places in between. Everything travels in a refrigerated vehicle straight from our air-conditioned packing room, so it arrives as fresh as it left.
What days do you deliver?
We deliver three days a week: Tuesday, Wednesday and Thursday.
When do I need to order by?
Order cut-offs are 8pm the night before your delivery day:
- 8pm Monday for a Tuesday delivery
- 8pm Tuesday for a Wednesday delivery
- 8pm Wednesday for a Thursday delivery
🥖 Fresh bread from Hearthfire Bakery is baked to order, so those items need to be in by 10am the day before delivery.
Will I know when my box is coming?
Yes! On delivery day you'll get an ETA and a live tracking link by text and email, plus a second message once your box has been delivered.
I'm rural — can I still order?
Absolutely. If home delivery isn't available at your address, our website will point you to your nearest pick-up hub. We have hubs at Raleigh (our depot), Bellingen, Coffs Harbour, Macksville, Scotts Head, Eungai Rail, South West Rocks and Kempsey — each with its own pickup window.
Set & Forget subscriptions
What is a Set & Forget box?
It's a curated box of fresh, seasonal organic produce delivered automatically each cycle — no reordering needed. You pick your box size and delivery day, and it just turns up. Payment is processed automatically a few days before each delivery.
Is it cheaper than ordering item by item?
Yes — Set & Forget boxes give you extra value compared to hand-picking: 15% extra on weekly deliveries and 12.5% extra on fortnightly.
Can I choose weekly or fortnightly?
Either. And if you go fortnightly, you can always place a top-up order on your off week if you need a few extra bits.
What if there's something I don't like?
At checkout you can note up to three dislikes and we'll do our best to keep them out of your box.
Can I add extra items to my box?
Yes — you can add a top-up order any time before the cut-off the night before delivery. A free shipping option appears at checkout so you're not charged delivery twice, and it's all packed together with your box.
Can I get the same item in every box?
Definitely. If you'd like something like eggs or milk added to every recurring order, just email us and we'll set it up.
How do I pay for a subscription?
Set & Forget subscriptions are paid by credit card.
Managing your subscription
Can I skip a week?
Yes — just get in touch and we'll postpone that delivery for you. (Heads up: the website only lets you put your subscription on hold the week before, so for a specific future week it's easiest to let us sort it for you.)
Can I change my delivery day or frequency?
Of course. Just let us know your preferred day (Tuesday, Wednesday or Thursday) and whether you'd like weekly or fortnightly, and we'll update it.
Can I change my delivery address?
Yep — just send us the new address and we'll update it for your upcoming order.
How do I pause or cancel?
Just reach out and we'll take care of it. One thing worth knowing: if you put your subscription on hold, we can reactivate it for you anytime. But once a subscription is fully cancelled, we're not able to restart it from our end — you'd need to start a fresh one from the website. So if you're just taking a break, a hold is the easy way to go.
Orders, payments & quality
Something was missing from my box — what do I do?
We're sorry! Just let us know and we'll make it right — we can pop the missing item in your next delivery, add its value to your rewards credit, or refund it, whichever suits you best.
What if produce arrives in poor condition?
That shouldn't happen, but if it does, let us know and we'll refund the affected items straight away. A quick photo helps us track down what went wrong.
I think I've been charged twice.
Apologies if so! Get in touch and we'll check it out and refund any duplicate charge right away.
My payment didn't go through.
No worries — reach out and we'll help you retry the payment or sort out your order details. (If you use Apple Pay or Google Pay, it's worth double-checking your delivery day and preferences came through, as those can sometimes skip a step at checkout.)
Do I get free delivery?
Yes — any order over $150 ships free. If your subscription box plus a top-up tips over $150 after your payment has already gone through, we'll refund the delivery charge for you.