Privacy Policy
At Bello Food Box, we care about your privacy as much as we care about your veggies. This policy explains what personal information we collect, why, and how we look after it. By using our site, you're agreeing to what's described here.
What we collect
To get fresh food to your door, we collect the details you give us, such as your name, delivery address, email, phone number and order history. We may also collect basic technical information (like your browser type or the pages you visit) to help our website run smoothly.
How your payment details are handled
Your card payments are processed securely by Stripe, our payment provider — we never see or store your full card number ourselves. Whenever your card is saved, whether you choose to store it for faster checkout or set up a Set & Forget subscription, it's kept as a secure token with Stripe. A token is a safe stand-in for your card details: it lets us process your payments without ever holding your actual card number, all protected by Stripe's security.
Why we collect it
We use your information to:
- process your orders and payments
- deliver your box and send you ETAs, tracking links and delivery updates
- manage your Set & Forget subscription
- respond to your questions and help with any issues
- send you newsletters, news or offers, if you've opted in
Sharing your information
We're a small family business, not a data broker — we don't sell your information to anyone. We only share what's necessary with the services that help us run Bello Food Box, including:
- Stripe and PayPal, who securely process our payments
- Brevo, who help us manage our newsletter and email marketing
- Medusa, who host our online store and its database
- Google, who power the address lookup at checkout
- Sentry, who alert us when something on our website breaks so we can fix it quickly. Sentry receives technical error reports that may include an order or account reference number, but not your name, address, email, phone number or card details.
- our delivery and pick-up hub partners, who help get your order to you
We may also disclose information if the law requires it. These providers handle your information under their own privacy and security standards. **Sending information overseas
Some of the services we use store or process information outside Australia. Your details may be held or handled in the United States, Singapore and countries in the European Union. We choose providers who take the security of your information seriously, and we only share what each one needs to do its job.
Marketing & staying in touch
If you've opted in to our newsletter, we send it through Brevo, and every email includes an easy way to unsubscribe. You can opt out any time, and we'll still send you the essential order and delivery messages you need.
Keeping your information safe
We take reasonable steps to protect your information and keep our website secure. No system is ever 100% secure, but we work to make sure your details are handled carefully and only kept for as long as we need them.
Cookies
Our website uses cookies to remember your preferences and keep your cart working as you shop. You can adjust your browser settings to limit or block cookies, though some parts of the site may not work as well if you do.
Accessing or updating your details
You're welcome to ask what personal information we hold about you, to have it corrected, or to request we delete it. Just get in touch and we'll be happy to help. If you ever feel we haven't handled your information properly, you can also contact the Office of the Australian Information Commissioner.
Changes to this policy
We may update this policy from time to time. Any changes will be posted here, so it's worth checking back now and then.